Exchanges, Returns & Refunds
Thank you for choosing My Social Paws! We strive to provide excellent products and services to our valued customers. However, we understand that there may be instances where you need to return a product or request a refund. This Return and Refund Policy outlines the procedures and guidelines for returns and refunds specific to customers in the state of Illinois.
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1. Returns
1.1. Eligibility: To be eligible for a return, the following conditions must be met:
a) The product must be purchased directly from My Social Paws.
b) The product must be in its original condition, unused, and undamaged.
c) The return request must be initiated within 14 days from the date of purchase.
1.2. Return Process:
a) Contact our customer service team at info@mysocialpaws.com to initiate a return request.
b) Provide relevant information, including the order number, product details, and reason for return.
c) Once your return request is approved, you will receive further instructions for shipping the product back to us.
d) You are responsible for the return shipping costs unless the return is due to a mistake on our part.
e) We recommend using a trackable shipping method and keeping the shipping receipt for reference.
1.3. Refund:
a) Upon receiving and inspecting the returned product, we will process your refund within 7 business days.
b) The refund will be issued using the same payment method used for the original purchase.
c) Please note that shipping and handling fees, if applicable, are non-refundable.
d) The refund amount will exclude any discounts, promotions, or coupons applied at the time of purchase.
2. Exchanges
2.1. Product exchanges are subject to availability. If you wish to exchange a product for a different item, please follow the return process mentioned in section 1 and place a new order for the desired product.
3. Damaged or Defective Products
3.1. If you receive a damaged or defective product, please contact our customer service team within 48 hours of receiving the item.
3.2. Provide relevant information, including the order number, product details, and description of the damage or defect.
3.3. We may request supporting evidence such as photographs or videos of the damaged or defective product.
3.4. Once the damage or defect is confirmed, we will arrange for a replacement or offer a refund according to your preference.
4. Non-Refundable Products
4.1. Certain products, such as personalized items or perishable goods, may not be eligible for return or refund. Please check the product description or contact our customer service team for more information before making your purchase.
5. Changes to the Return and Refund Policy
5.1. My Social Paws reserves the right to modify or update this Return and Refund Policy at any time.
5.2. Any changes to the policy will be effective immediately upon posting the updated version on our website.
6. Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at:
Email: info@mysocialpaws.com
Phone: 773.456.1026